Do you want to help the world EV better?

We’re looking for a talented Account Manager to join our team.

Is this you?

As an Account Manager, you will play a pivotal role in driving and supporting our partner’s growth in the EV industry. You’ll join a collaborative and dynamic Customer Success team, working closely with Sales, Product, and CSMs to provide exceptional service to our valued customers.

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit 🚀

Here are some things you’ll be working on:

• Account Management Relationship: Act as the primary commercial point of contact for your portfolio, ensuring customers achieve their business expansion goals through Monta's B2B2C platform.
• Retention Strategy: Proactively identify and address customer needs to secure renewal, mitigate risk and maintain long-term partnerships.
• Growth & Expansion: Leverage your expertise to uncover opportunities for upselling and cross-selling within the current customer base.
• Strategic Planning: Develop tailored account strategies that align with customer goals and Monta’s offerings, driving incremental value for both parties.
• Data-Driven Insights: Analyse customer usage trends and performance metrics to identify areas of improvement and recommend solutions.
• Relationship Management: Together with Customer Success Managers, build and maintain trusted, long-term relationships with key stakeholders, including CxOs, through regular touchpoints and strategic engagement.
• Collaboration & Influence: Partner with internal teams such as Product, Marketing, and Support to deliver a seamless customer experience and resolve challenges efficiently
  
• Advocacy Building: Turn satisfied customers into advocates by highlighting their success and fostering opportunities for case studies or testimonials.
  

How you'll succeed - Your key outcomes will be:

It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

• Retention Goals: Achieving high customer retention rates through proactive engagement and value delivery.
• Collaboration Metrics: Working effectively with Customer Success and cross-functional teams to ensure smooth execution and customer satisfaction.
• Expansion Targets: Meeting or exceeding revenue growth goals within your assigned portfolio.
• Customer Satisfaction: Building strong customer relationships that lead to high Net Promoter Scores (NPS).

Core Competencies Needed for This Role:

To do this, we imagine you to have the following experience:

• Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive their success.
• Retention & Growth Expertise: Proven track record of achieving renewal and expansion targets within a SaaS or software environment.
• Relationship Builder: Strong interpersonal skills and the ability to engage effectively with senior stakeholders, including CxOs.
• Strategic Thinker: Skilled in account planning and uncovering opportunities for growth within a portfolio.
• Problem-Solver: Ability to analyze data and provide actionable recommendations to address customer challenges.
• High Adaptability: Strong emotional intelligence and the ability to navigate dynamic, fast-paced environments in a start up.
• Industry Passion: Enthusiasm for the e-mobility space and Monta’s mission to revolutionize EV industry

To do this, we imagine you to have the following experience 

• At least 5 years in account management or similar roles within SaaS, software, or technology sectors. Ideally in the EV, fintech industries or B2B2C experience.
• Demonstrated success in driving customer retention, expansion, and building strong stakeholder relationships.
• Familiarity with sales and account management frameworks like MEDDICC is a plus.
• Proficiency in CRM tools (we use Hubspot) and data-driven account management.
• Fluent in other languages is a plus
• Based in London 

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?

• Come to our three company-wide events held each year (including an inspiring three-day summit 🎉) as well as our other team events – virtually or in person
• Share Monta’s success through our generous warrant program
• Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)
• Use your personal learning budget and take some time off for your personal/professional development
• Hop in our shared company car (or hop on an electric bike) in our bigger offices
• Stay fit with your subsidized gym membership
• Never go hungry (or thirsty) again with the free snacks & beverages at our offices
• Enjoy your subsidized plant-based lunches at our offices
• Prepare for the future with your pension and health insurance accounts
• Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

What’s the salary range for this role?
The salary range for this role is 50,000 - 60,000 GBP per annum. (Our offer will be based on the level of your experience.)

Does this sound exciting? If yes, then please apply soon. We review applications continuously, and can’t wait to hear from you!

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/