Do you want to help the world EV better?

We’re looking for talented Senior Strategic Customer Success Manager - to join our Customer Success team.

Is this you?

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Here are some things you’ll be working on:

• Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
  
• Work closely with the Commercial Account Manager to manage risks, ensure renewals, and drive growth in your portfolio
  
• Ensure customer retention through strategic touchpoints, regular engagements, business reviews, project management, and success planning.
  
• Track key metrics to identify opportunities and mitigate risks
  
• Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction
  
• Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and requests
  
  

Your key outcomes will be:

It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

Your mission:

As a Senior Strategic Customer Success Manager at Monta, you will play a key role in shaping the customer experience in a new and rapidly evolving industry. Joining a team that's defining what customer success looks like in the EV industry, you will focus on driving satisfaction, retention for our B2B2C partners. This role is for a person who enjoys building new processes, working in startups, and helping build the foundation of customer success as a competitive differentiator in this dynamic space.

To do this, we imagine you to have the following experience:

• 3 to 5+ years of SaaS Customer Success experience, highly motivated and passionate about the role (experience with Fortune 500 companies, supporting B2B2C products are a plus).
• Fluent in Italian & Spanish & English (additional language capabilities are a plus).
• Commercial, communication, and presentation skills, acumen with a customer first mentality.
• Strong can-do attitude, problem-solving skills, and the ability to think creatively to develop solutions to complex challenges.
• Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups.
• Proven track record of project management, stakeholder management,   and prioritization skills.
• Ability to travel to see partners approx. two-three times per quarter.
• EV experience is ideal but not mandatory.

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?

• Take part in our Sales team’s monthly meetup, where you can share your knowledge and discuss best practices
• Share Monta’s success through our generous warrant program
• Relax and unwind during your 30 paid vacation days (five weeks + five top-up day
• Use your personal learning budget and take some time off for your personal/professional development
• Hop in our shared company car (or hop on an electric bike) in our bigger offices
• Stay fit with your subsidized gym membership
• Never go hungry (or thirsty) again with the free snacks & beverages at our offices
• Enjoy your subsidized plant-based lunches at our offices
• Prepare for the future with your pension and health insurance accounts
• Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

Kindly submit your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/