💰 Salary: 30,000 DKK per Month

Do you want to help the world EV better?

We are on the lookout for a talented Technical Support Specialist.

Is this you?

As a Technical Support Specialist at Monta, you will be responsible for assisting both our customers and your fellow support colleagues with resolving complex technical queries, both big and small.

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

---

Here are some things you’ll be working on:

• Direct communication with installers and partners through channels like tickets, emails, phone, and meetings.
• Responsible for technical inquiries and escalations from our other in-house support teams.
• Analyse and communicate technical issues often through log files
• Collaborate across departments to resolve complex technical problems.
• Participate in expanding our technical knowledge base and help the team build a solid foundation for the entire department.
  

Your key outcomes will be:

It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

1. Play a key role in the growth and development of our technical support function, contributing daily to a high-performing and collaborative tech team.
2. Act as a technical subject matter expert, empowering our broader support organization with timely knowledge, structured escalation processes, and continuous upskilling.
3. Hold a strategic position at the intersection of Support and Engineering, serving as the primary gatekeeper for complex technical matters and ensuring consistent, high-quality handling of deep technical issues across the organization.
   

To do this, we imagine you to have the following experience:

• Have 1–3 years of experience in a technical support role, IT helpdesk, or customer-facing engineering role.
• Are comfortable troubleshooting hardware/software integrations, and experience in the EV-industry is a huge plus.
• Familiarity with log file analysis, system monitoring tools, and basic troubleshooting.
• Experience working with ticketing systems (e.g., Zendesk, Jira Service Management) and/or other customer support platforms.

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

---

What will you get?

• Share Monta’s success through our generous warrant program.
• Relax and unwind during your 30 paid vacation days (5 weeks + 5 top-up days).
• Use your personal learning budget and take some time off for your personal/professional development.
• Hop in our shared company car (or hop on an electric bike) in our bigger offices
• Stay fit with your subsidized gym membership.
• Never go hungry (or thirsty) again with the free snacks & beverages at our office
• Enjoy your subsidized plant-based lunches at our offices.
• Prepare for the future with your pension and health insurance accounts.
• Spend time with your family during your paid parental leave.

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

---

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/