💰 Salary: 28,000 DKK per Month

Intro

Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility.

This is a fast-moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us.

AI is built into how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully — and to find smart ways to use them to move the work forward.

Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon.

The best part of Monta is the people — sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver.

We’re looking for a Customer Support Specialist - German Speaking - Day Shift who’s ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins.

As a Customer Support Specialist...

...you will be one of the first handful of hires and a key element in shaping the culture, foundation and future of the Support Team. You will be our voice to the outside world, and it is therefore crucial that you have a passion for helping people. Our users are always 100% in focus and it is important to us that they get an awesome experience when they contact us.

What you will do:

• Respond promptly to inquiries mainly from B2C via email, phone, live chat, and our contact formular.

• Resolve customer concerns efficiently while ensuring a high level of satisfaction.

• Provide product knowledge and guidance tailored to the needs of individual consumers.

• Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.

• Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.

• Create knowledge base articles and update internal documentation in support of the customer experience.

• Working on a shift-based schedule Monday-Sunday, between the hours of 07:00-19:00, in 7.5-8h blocks.

What we are looking for

• You are fluent in English and German - Bonus if you speak other languages.

• You are ideally located in or around Copenhagen, Denmark.

• You are driven and can think outside of the box.

• You have experience working in customer-facing environments.

• You have attention to detail and are not afraid of taking ownership.

• You are tech-savvy.

If the mission excites you but your experience isn’t a perfect 1:1 match, apply anyway — we care about potential, not perfection.

Why Monta

• Impact, not easy mode — your work matters, and you’ll feel it every day.

• Ownership from day one — we don’t micromanage, we expect you to deliver.

• The grind is real — priorities shift, hours can be long, and the bar is high. But so are the rewards: impact, growth, and a team that has your back.

• The people are extraordinary — talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure.

What We Offer

• Take part in our Support team’s monthly meet-up, where you can share your knowledge and discuss best practices

• A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.

• Free lunch every day.

• Pension & health coverage to keep you secure for today and tomorrow.

• Paid parental leave to support life’s big moments.

• Warrants program - be part of our growth story.

• Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule.

• A one month electric vehicle introduction program (plus access to a shared company EV).

Kindly submit your application in English.

To succeed in this position, your spoken and written skills in both German and English need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.


Find out more by visiting https://monta.com/uk/careers/